Wednesday, July 21, 2010

Challenge for speed

I am faced with a challenge at the moment.. A challenge for speed. In the internet age that we live in, I must admit that I am always seeking for speed! In the virtual as well as real world. I am always walking fast, driving fast, thinking fast for answers, searching fast on google and I expect my machines to be up to speed when I need to look for something. This is especially crucial since the nature of my job requires me to work with a lot of data.

I'm currently being placed on site temporarily for a few weeks. The challenges I had to overcome were countless. From day one up to week one - chasing up on telephone lines. (unique codes are required to call out). Week 2 till week 3 now: my workstation is changed from a laptop to a desktop. I have no issues with going back to basics but I've been given a machine I would have likely used 15 years ago. It's a data entry PC I complained to the MIS guys. He kept quiet. No mention of how I can escalate the issue and demand for a higher level PC. Once my anger subsided, I looked at the situation again. My colleague said that I need to issue a ticket to the help desk and the IT team works on those tickets. These are their KPIs.
The turnaround time to solve an issue is about 2 weeks! 2 frieking weeks in which time I will not even be in the office anymore. I brought my own laptop on days 1 & 2. A lot of changes and data corruption due to the different Windows version in each OS. SIgh....
Day 3: I decided to just use the 1960's machine and get my work done. Now this is a usual scene for me at work:
8:50am - Switch PC on
9:00am - Log on to Windows
9:10am - Open Lotus Notes
9:20am - Lotus notes opens & I replicate for new emails
9:25am - Open Internet Explorer
9:30am - IE opens. I need to wait for a few more minutes before I can type in jobstreet.com.my and monsters.com.my (Have to wait for a while as doing it simultaneously can cause the system to hang).
Bear in mind that speed typing is also a challenge here as the system hangs. Too much of words gibberish!

FinallyI am able to start work at 9:45 or so after making sure that there are no urgent emails to follow up and I work on the applications.

That's all for me in ONE DaYs work until the 28th at least.

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